Find Dueline and set it up

Dueline works on any work item in Jira Cloud. A Jira admin switches on the rules that apply once; after that, anyone on the response team can qualify a work item, and its reporting clocks start.

The assessment is yours. Dueline asks the questions and works out the dates. Whether a breach or an incident must be reported is your call, and national law may be stricter than the EU rule. Dueline is not legal advice. It sends nothing: you report to the authority yourself, then record it here.

Where to find it

• The Dueline panel on any work item: open it from View app actions, the hexagon under the work item’s title. Before the work item is qualified it says “No reporting clocks” and offers Qualify. See Qualify a work item.
• The register: Apps › Dueline lists every qualified incident, and a space’s Dueline tab lists that space’s. See The register and the gadget.
• The Due next gadget for a Jira dashboard: Add gadget, then pick Dueline. See The register and the gadget.
• Dueline settings under Jira settings › Apps › Dueline settings, for Jira admins. See Settings.

First steps for a Jira admin

1. Open Dueline settings and switch on the rules that apply to your organisation: GDPR, NIS2, DORA, CRA. Only those are asked when a work item is qualified.
2. Pick the country of your main establishment. DORA needs it.
3. Say whether DORA’s weekend rule is off for you, and whether you are a NIS2 trust service provider.
4. Add the response team: the people and groups who may qualify and record. Jira admins always may. See The response team.
5. Leave Remind the response team on, or switch it off. See Reminders.
6. Press Save.

First steps for the response team

1. Qualify the work item: Qualify a work item.
2. Read each report that is due: Read the deadlines.
3. Send each report to the authority yourself, then record it: File the report and record it as sent.

What Dueline keeps, and where, is in What is stored. To try the dates without installing anything, use the free deadline calculator.